Terms & Conditions

Terms & Conditions

1. General

The present general terms and conditions, unless expressly agreed otherwise in writing, shall apply to all deliveries of goods and all services provided by us, valid one month, prices may change afterwards.


2. Offers

All offers are without the obligation as concerns price, delivery times and possibility of delivery.


3. Orders

Orders are only binding if they are confirmed in writing by an employee of S.C. Printmasters S.R.L. Underdeliveries of 5% are acceptable without the need to reprint. The minimum order value is 50 €, otherwise we will charge a handling fee of 35 €.


4. Deliveries

      4.1 Delivery is made ex factory or warehouse of the seller; all goods travel for the account and risk of the buyer, even if the consignment is sent carriage-paid.

      4.2 The seller undertakes no liability whatsoever for the consequences of delayed delivery.

      4.3 All cases of business difficulties and force-majeure in the widest sense of the world shall give the seller the right to cancel the order or to extend the delivery term without obligation to make later delivery or to pay compensation of damages.

      4.4 Extra transport costs which have arisen as a result of blocked shipping, road or railway services, as a result of fast or express dispatch or as a result of the fact that the consignment is sent at the request of the buyer in a manner other than is customary, shall be for the account of the buyer.

      4.5 The seller is not responsable if the transport company loses any part of the shipment or damages it.


5. Claims

Claims must be submitted in writing at the latest 21 days after Printmasters sent the goods. After that date, claims are no longer entitled to be acknowledged. No claims will either be acknowledged if the goods which have been delivered have been processed in any manner whatsoever. Claims are not considered to be valid if the order form was not filled out correctly (washing instructions in the order form).


6. Color matching

Color matching in Printmasters Quality Police (ISO 9001:2008) is based on mathematical values not only opinion or feeling of a QC operator. This is achieved with latest technology X-Rite eXactô that compares standard colors vs color made by Printmasters, resulting a value for color deviation DE. Accepted deviation in industry and in our Quality Policy DE = 3. 


7. Liability

We are not liable for any damages whatsoever, in any form whatsoever, whether they are direct or indirect, which could be the result of the use, or the unsuitability, respectively, of what we have delivered. This does not affect any provisions of obligatory law which have been laid down in statutory provisions. With regard to the goods wich we have in our possession in connection with the implementation of an agreement, the buyer is obliged to indemnify us in full against any claims of third parties, even if they relate to compensation of damages which can be directly connected with those goods. Subject to statutory provisions of public order, our liability for damages due to breach or otherwise, is limited to that amount under the purpose by our insurance policy, but in any case the invoice amount of the cases in which the damage is related is never more than 4,500.00 €.


8. Payment and cost recovery

Payment must be made in accordance with the conditions of payment stated on the invoice. If payment has not been made within 7 days after the agreed term, then the buyer will owe an interest of 1.5% per month. 


All cost of recovery, both judicial and extrajudicial, including those connected with any bankruptcy application, shall be for the account of the buyer. If the recovery is entrusted by the seller to a third party, then the cost of recovery will amount to a minimum of 15% of the principal amount and the interest on amounts in arrears:

• all order over 10.000 euros need a downpayment of 30%;

• the first 3 orders needs to be prepaid.


9. Reservation of ownership

As long as the payment has not been made in full for everything which we are owed, by virtue of whatsoever reason, the property of that which has been delivered shall remain ours, for the account and risk of the buyer. If the buyer is in default towards us, then we may take back that which has been delivered immediately and without any formality, or have this done.


10. Deviations

Deviations from these terms and conditions of sale and delivery shall only have effect if these deviations have been confirmed in writing by the seller.


11. Deviations in prices

In the event of price changes, orders which have been confirmed but not invoiced on the basis of the new price, whereby the party to whose disadvantage the prices has changed will be entitled to cancel the order. In the event of changes in the currency exchange rates, the seller may have the contract terminated at all times, to the extent that it has not yet been implemented without being obliged to pay any compensation or to comply with the  contract.


12. Warranties

Products supplied by us, manufactured by third parties, are guaranteed by us in accordance with the warrantees confirmed by those third parties, insofar as it applies. Other goods supplied by us are in accordance with the relevant provisions in contracts and / or bids.


13. Cancellation of orders

If the buyer cancels an order he shall be obliged to pay for all cost incurred for the implementation and for damages on account of loss profits. If the order it is canceled by customer fault, the minimum cost will be 20 euros.


14. Dissolution

If the client fails to fulfill his obligations under the contract and / or these terms and conditions, we reserve the right to suspend or cancel the agreement without notice wholly or partly out of court to dissolve, without no compensation or guarantees.


15. Applicable law and disputes

On all contracts concluded with us are subject to Romanian law, provided that the agreement and / or these conditions not otherwise. All disputes arising from offers made by us and by our closed agreements, however named, shall exclusively be subject to the judgment of the competent court in Baia Mare. This appendix is an integral part of the special conditions and is subject.


16. Transport terms

The delivery price transport for Benelux, Germany and Austria will be 20 euros / box and for the rest of Europe will be 25 euros / box. We can also offer you standard pick-up for the goods, and the price will be 15 euros / box. If customer needs urgent pick-up they will arrange it. For the pallets the price will be offered at your request.

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